FAQ

You’ve Got Questions, We’ve Got Answers!

1. What exactly do you sell?

We specialize in custom laser engraving and cutting on wood, acrylic, glass, and metal perfect for personalized gifts, branding, and creative projects. We also offer high-quality silicone beads, jewelry findings, laser-cut blanks, and accessories to fuel your creativity!

2. Are your silicone beads safe?

Absolutely! Our beads are BPA-free, 100% non-toxic, FDA-approved, and made from food-grade silicone. We take product safety seriously and ensure all our vendors meet strict quality standards.

3. Do you take custom orders?

Yes, yes, and YES! Whether it’s a unique laser-engraved design or a specific bead color combo, we love bringing your ideas to life. Just shoot us an email at info@oakandirontn.com

4. Can I order wholesale or in bulk?

Totally! We love working with fellow makers and small business owners. Reach out for special pricing on bulk orders, and let’s make something amazing together.

5. How long does shipping take?

We typically ship within 24 hours, but custom and laser-engraved orders may take a bit longer. We’ll keep you updated every step of the way!

6. What if my order is lost or damaged?

Once your order leaves our hands, we can’t be responsible for lost or damaged packages. However, we offer Route shipping protection at checkout for extra peace of mind. 

7. Where can I find you in person?

We love craft fairs and local markets! Follow us on Facebook & TikTok (@OakAndIronTN) for updates on where we’ll be next. Stop by, say hi, and maybe snag some freebies! We also may appear at some craft shows under our super original name The Rusty Llama. 

8. Do you accept returns or exchanges?

Due to the nature of our products, we can’t accept returns or exchanges. But if there’s an issue with your order, contact us within 24 hours, and we’ll do our best to make it right!

9. Can I request a custom laser-engraved design?

Absolutely! We love a good challenge. Send us your ideas, sketches, or inspiration photos, and let’s make it happen!

10. How can I contact you?

We’re here to help! Drop us an email- info@oakandirontn.com and we’ll get back to you as soon as possible.